Privacy Policy
Tea Time Data – www.teatimedata.com
1. Introduction
Tea Time Data ("Tea Time Data", “Tea Time”, "we", "us" or "our") is committed to protecting the privacy and personal data of visitors to our website, customers, business partners and other individuals with whom we interact.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit www.teatimedata.com (the "Website"), contact us, request information about our services or engage with us in a professional capacity.
We process personal data in accordance with applicable data protection legislation, including:
- The General Data Protection Regulation (EU) 2016/679 ("GDPR").
- Applicable national data protection legislation, including the Belgian Data Protection Act where relevant.
- The UK General Data Protection Regulation and Data Protection Act 2018, where applicable.
- Other applicable privacy and data protection laws.
By using our Website, you acknowledge that you have had the opportunity to read this Privacy Policy.
2. Who We Are – Data Controller
The entity responsible for processing personal data collected through this Website is:
Company: Tea Time Data srl
Website: https://www.teatimedata.com
Email: privacy@teatimedata.com
For questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.
For the purposes of the GDPR, Tea Time acts as the data controller when determining the purposes and means of processing personal data collected through its Website and business activities.
3. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data.
3.1 Information You Provide Directly
When you contact us, request information, submit a business enquiry or otherwise communicate with us, we may collect:
- First and last name.
- Professional email address.
- Telephone number.
- Company name.
- Job title or professional position.
- Country and business location.
- Information contained in your message or enquiry.
- Other information you voluntarily provide.
Providing this information is generally voluntary, although certain information may be necessary for us to respond to your request.
3.2 Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device and operating system information.
- Website pages visited.
- Date, time and duration of visits.
- Referring website or source.
- General website usage and interaction information.
- Cookie and similar tracking technology information.
This information may be used to maintain the security, functionality and performance of our Website and to understand how visitors interact with it.
3.3 Business and Customer Information
In the course of our professional activities, we may process information relating to customers, prospects, distributors, business partners and service providers.
This may include professional contact details, contractual information, correspondence, service-related information and commercial records.
3.4 Consumption and Market Intelligence Data
Tea Time provides on-trade consumption intelligence and analytical services to businesses operating in the food service sector.
In connection with these services, we may work with datasets obtained from distributors, survey companies, point-of-sale solution providers and other business partners.
Such datasets may contain information relating to product consumption, sales transactions, product descriptions, venues, geographical areas, pricing and market trends.
We aim to use aggregated, anonymised or otherwise appropriately protected information for analytical and reporting purposes wherever possible.
Where datasets contain personal data, such information will be processed in accordance with applicable data protection legislation and the contractual arrangements governing the relevant dataset.
This Privacy Policy primarily concerns personal data processed in connection with our website and our direct business relationships. Where Tea Time processes personal data on behalf of a customer in connection with its services, the applicable customer agreement and data processing agreement will also govern that processing.
4. Why We Use Your Personal Data
We process personal data for the following purposes:
Responding to enquiries
- Responding to questions and requests submitted through our website.
- Providing information about our products and services.
- Arranging meetings and business discussions.
- Following up on business opportunities.
Managing business relationships
- Managing relationships with customers, prospects and business partners.
- Preparing proposals and quotations.
- Managing contracts and delivering agreed services.
- Providing customer support.
- Managing invoicing and administrative activities.
Website management and improvement
- Operating and maintaining our website.
- Monitoring website performance.
- Improving website functionality and user experience.
- Analysing website traffic and visitor behaviour, where permitted.
- Detecting and preventing fraudulent or malicious activity.
Business development and marketing
- Sending relevant business information and updates.
- Communicating information about our services.
- Developing our commercial relationships.
- Organising professional events and activities.
We will only send direct marketing communications where permitted by applicable law. You may unsubscribe from marketing communications at any time.
Legal and regulatory compliance
- Complying with applicable legal obligations.
- Establishing, exercising or defending legal claims.
- Protecting our legitimate business interests and rights.
5. Legal Basis for Processing
Under the GDPR, we rely on one or more of the following legal bases when processing personal data:
Consent (Article 6(1)(a))
Where you have expressly consented to a specific processing activity, such as certain marketing communications or non-essential cookies.
You may withdraw your consent at any time.
Performance of a contract (Article 6(1)(b))
Where processing is necessary to enter into or perform a contract with you or your organisation.
Legitimate interests (Article 6(1)(f))
Where processing is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
These interests may include responding to professional enquiries, managing business relationships, improving our services and maintaining website security.
Legal obligations (Article 6(1)(c))
Where processing is necessary to comply with applicable legal or regulatory requirements.
6. How We Share Personal Data
We do not sell your personal data to third parties.
However, we may share personal data with the following categories of recipients where necessary and lawful:
Service providers and processors
We may use third-party providers to support our business operations, including:
- Website hosting and IT infrastructure providers.
- Cloud storage and data management providers.
- Website analytics providers.
- Customer relationship management (CRM) providers.
- Email and communication service providers.
- Professional advisers, including lawyers and accountants.
These providers may process personal data on our behalf and are required to implement appropriate safeguards.
Business partners
Where necessary for the delivery of our services, we may exchange relevant business information with distributors, data providers, technology partners and other professional partners.
Public authorities
We may disclose personal data where required by law, regulation, court order or a legitimate request from a competent authority.
Corporate transactions
In the event of a merger, acquisition, restructuring or sale of business assets, personal data may be transferred as part of the transaction, subject to applicable data protection requirements.
7. International Data Transfers
Tea Time may work with service providers and business partners located in countries outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA to a country that does not benefit from an applicable adequacy decision, we will implement appropriate safeguards in accordance with the GDPR.
These safeguards may include:
- European Commission Standard Contractual Clauses (SCCs).
- Additional technical and organisational safeguards where necessary.
- Other legally recognised transfer mechanisms.
You may contact us for further information regarding international transfers and the safeguards applied.
8. How Long We Retain Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, taking into account legal, contractual and regulatory obligations.
Retention periods may vary depending on the category of information:
- Business enquiries and prospects: For the duration necessary to manage the enquiry and subsequent business relationship, subject to applicable retention requirements.
- Customer and contractual information: For the duration of the contractual relationship and any additional period required by applicable law.
- Business correspondence: For as long as necessary to manage the relevant professional relationship and maintain appropriate business records.
- Website technical and analytics information: According to the retention settings of the relevant systems and applicable legal requirements.
- Marketing information: Until you withdraw your consent, object to the processing or request removal, subject to applicable legal obligations.
Where personal data is no longer required, it will be securely deleted or anonymised.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure its proper operation and improve the browsing experience.
Cookies are small text files stored on your device when you visit a website.
Depending on their purpose, cookies may include:
Strictly necessary cookies
These cookies are required for the Website to function correctly and may support security, navigation and essential technical features.
Analytics and performance cookies
These cookies may help us understand how visitors use our Website, identify popular pages and improve Website performance.
Marketing and third-party cookies
Where implemented, these cookies may be used to measure advertising performance or support third-party integrations.
Where required by applicable law, we will obtain your consent before placing non-essential cookies or activating similar tracking technologies.
You may manage or withdraw your cookie preferences through the Website's cookie management interface, where available.
You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality.
Further information may be provided in a separate Cookie Policy.
Spam protection (Google reCAPTCHA)
Our forms are protected by Google reCAPTCHA, a service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) and Google LLC (United States). It checks whether a request is made by a person or by an automated program, in order to prevent spam and abuse. For this purpose, reCAPTCHA may collect and process information such as your IP address, browser and device data, the pages you visit, mouse movements and the time spent on the page, and may place or read cookies. We rely on our legitimate interest in keeping our website and forms secure (Article 6(1)(f) GDPR). Data may be transferred to the United States; Google relies on appropriate safeguards such as the EU–US Data Privacy Framework. For more information, see Google’s Privacy Policy and Terms of Service.
10. Data Security
We take appropriate technical and organisational measures to protect personal data against:
- Accidental or unlawful destruction.
- Loss or alteration.
- Unauthorised disclosure.
- Unauthorised access.
- Other unlawful forms of processing.
These measures may include access controls, authentication procedures, secure infrastructure, data backups and restricted access to personal information.
We regularly review our security practices to maintain an appropriate level of protection.
However, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.
11. Your Data Protection Rights
Depending on your location and applicable legislation, you may have the following rights concerning your personal data:
Right of access
You may request confirmation of whether we process your personal data and obtain a copy of that information.
Right to rectification
You may request correction of inaccurate or incomplete personal data.
Right to erasure
You may request deletion of your personal data where the legal conditions for erasure are met.
Right to restriction
You may request that we restrict the processing of your personal data in certain circumstances.
Right to data portability
Where applicable, you may request to receive personal data you have provided to us in a structured, commonly used and machine-readable format.
Right to object
You may object to certain processing activities based on our legitimate interests.
You have an absolute right to object to the processing of your personal data for direct marketing purposes.
Right to withdraw consent
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at:
Email: privacy@teatimedata.com
We may need to verify your identity before responding to your request.
We will respond within the time limits prescribed by applicable data protection legislation, generally within one month under the GDPR.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
For individuals in France, the relevant authority is:
Commission Nationale de l'Informatique et des Libertés (CNIL)Website: https://www.cnil.fr
In Belgium : www.dataprotectionauthority.be
For individuals in other jurisdictions, you may contact the relevant supervisory authority.
12. Third-Party Websites and Services
Our Website may contain links to third-party websites, social media platforms or external services.
These third-party websites operate independently from Tea Time and may have their own privacy policies and data protection practices.
We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
13. Children's Privacy
Our Website and services are primarily intended for businesses and professional users.
We do not knowingly collect personal data directly from children.
If we become aware that personal data has been collected from a child in circumstances where such collection is not permitted, we will take appropriate steps to delete that information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, website functionality, applicable legislation or data protection practices.
Any updates will be published on this page, together with a revised "Last updated" date.
We encourage visitors to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or the way Tea Time processes personal data, please contact us:
Tea Time Data
Website: https://www.teatimedata.com
Email: contact@teatimedata.com
Registered office: Brussels, Belgium
We will make reasonable efforts to respond to all legitimate privacy-related enquiries within the time limits established by applicable law.